Πολιτική επιστροφής χρημάτων

Return & Πολιτική επιστροφών

Return Period

We follow a14-day return policy in line with EU consumer law. You have 14 days from the date of delivery to request a return.

Eligibility for Returns

  • Items must beunused, unopened, in their original packaging, and in reέκπτωσηable condition.
  • A receipt or order confirmation is required.
  • Returns must be requested in advance. Items sent back without prior approval will not be accepted.

Non-Returnable Items

We do not accept επιστροφές on the following items:

  • Gel and other Cosmetic προϊόντα will not be accepted for hygienic reasons .
  • Έκπτωση items and gift cards.

Faulty or defective προϊόντα remain covered by your statutory rights and will be επιστροφή χρημάτωνed or replaced where appropriate.

How to Start a Return

  1. Email info@ascoeurope.comto request a return.
  2. We will confirm acceptance and provide instructions and the return address.
  3. Items sent back without prior approval will not be accepted.

Refunds

  • Once we receive and inspect your return, we will notify you whether the επιστροφή χρημάτων is approved.
  • Approved επιστροφή χρημάτωνs will be processed to your original payment method.
  • Your bank or card provider may take additional time to post the επιστροφή χρημάτων.
  • If more than 15 business days have passed since approval, επικοινωνία info@ascoeurope.com.

Damages & Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, επικοινωνία us within 10 days of deliveryso that we can evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. If you want a different product, return the original item (if eligible) and place a νέο order once the return is accepted.

Order Cancellation

  • Orders can only be cancelled before dispatch.
  • Once an order has shipped, cancellation is no longer possible. You must follow the return process.
  • Shipping costs (outgoing and return) are non-επιστροφή χρημάτωνable once the order has left our facility.

Declined or Unclaimed Packages

If a package is returned due to an incorrect address, refusal, or failure to claim, the customer will be responsible for all αποστολή costs (both original and return). These costs will be deducted from the επιστροφή χρημάτων. A restocking fee may also apply.

Customer Responsibility

Please ensure that the αποστολή address provided is complete and accurate. We are not liable for delays, extra costs, or loss of goods due to incorrect or incomplete addresses.

Contact: info@ascoeurope.com