Shipping policy
Shipping and Delivery Policy
Shipping Rates
Shipping charges, free-shipping thresholds and available delivery options depend on the destination, the discounted order value and, for certain destinations, the parcel weight. The applicable options and final shipping charge are displayed at checkout before you place and pay for your order.
Destination eligibility, regional exceptions and the final available delivery option are confirmed at checkout.
Please note: Due to regional exclusivity agreements, some of our products may not be available for shipping to certain non-EU countries. If this applies to your order, we will notify you promptly. We appreciate your understanding.
Collection and Set Boxes: Quality Control and Mandatory Labelling
Pretty Yeppuda reserves the right to open collection boxes, set boxes and their outer packaging before dispatch to carry out quality control checks and/or to apply mandatory product labels. This may require original outer seals, wrapping or stickers to be broken or removed and the box to be resealed. We do not guarantee that collection or set boxes will arrive with unopened, intact factory-sealed outer packaging. Opening or resealing outer packaging for these purposes does not, in itself, mean that the products have been used or are faulty. Your statutory rights, including any applicable cancellation rights and rights relating to faulty or misdescribed goods, are unaffected.
Shipping and Delivery Process
Order Tracking
Tracking details are sent by email after dispatch. Please check your spam folder if you do not see them. If a shipment has not arrived, or if the tracking information indicates a delivery problem, please inform Pretty Yeppuda as soon as reasonably possible after the expected delivery date; this requested reporting period does not limit statutory rights by contacting prettyyeppuda@gmail.com.
Shipping Methods
We normally ship with FedEx. Depending on the destination, parcel size or weight, service availability or operational requirements, Pretty Yeppuda may use DPD, PostNL, DHL or another suitable carrier. Carrier selection is made by Pretty Yeppuda. The expected delivery timeframes are provided during checkout. Delivery times are indicative only and may vary depending on destination, customs processing, carrier delays, weather conditions, peak periods or other circumstances beyond our reasonable control.
Customer Cooperation and Carrier Requests
Pretty Yeppuda or the carrier may contact the customer if additional information or action is required to clear, release, deliver or collect a parcel. Customers must respond promptly. Failure to provide the requested information or to collect the parcel may result in delays, storage costs, non-delivery or return of the parcel. Any resulting return or reshipping costs may be charged to the customer where permitted by law.
Delivery Fees
For a valid full-order consumer withdrawal, the original standard delivery charge is reimbursed as required by law, even if dispatch has occurred. Additional delivery costs and customer-attributable redelivery costs are assessed separately where legally permitted.
Delivery and Transfer of Risk
Pretty Yeppuda remains responsible for the goods until they are delivered to the customer or to a third party designated by the customer, in accordance with applicable consumer protection laws.
If the customer requests or authorises delivery without a signature, or instructs the carrier to leave the parcel in a corridor, hallway, at the door, in a safe place, with a neighbour, reception or another designated location, the risk of loss, theft or damage transfers to the customer once the parcel has been delivered according to those instructions. Pretty Yeppuda cannot be held responsible for events occurring after such delivery, except where mandatory law provides otherwise.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at the time of order.
If an incorrect, incomplete, or undeliverable address is provided and the parcel cannot be delivered, any additional costs incurred, including return shipping, storage, redelivery, or administrative fees charged by the carrier, will be the responsibility of the customer.
Returned Shipments
If a parcel is returned to Pretty Yeppuda due to an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or failure to comply with local import or customs requirements, the following conditions apply:
- Reshipment: If the customer wishes to have the order resent, a new shipping fee must be paid before reshipment. This applies in all cases, including orders that originally qualified for free shipping.
- Free Shipping Orders: Free shipping applies only to the original dispatch. If a parcel is returned and must be shipped again, the customer must pay the full reshipping cost, regardless of whether the original order qualified for free shipping.
- Refund Instead of Reshipment: If the customer does not wish to have the parcel resent, Pretty Yeppuda may refund the product value only after the parcel has been returned and processed. Original shipping costs, return shipping costs, carrier surcharges, customs charges, and any administrative costs incurred will be deducted from the refund where applicable.
Pretty Yeppuda is not obliged to resend an order at its own cost when non-delivery or return results from an address error, refusal, non-collection, or customer-related delivery issue.
Lost Goods
In the unfortunate event that an order is believed to be lost during transit, Pretty Yeppuda is committed to investigating the matter promptly.
Reporting Lost Goods
Please report an order believed to be lost in transit as soon as reasonably possible after the expected delivery date; this request does not extinguish statutory remedies by contacting prettyyeppuda@gmail.com.
Investigation Process
Pretty Yeppuda will investigate the shipment, which may include reviewing carrier tracking, delivery confirmation, shipment scans, proof of delivery, and any delivery instructions associated with the parcel.
Resolution Options
If a parcel is confirmed as lost before delivery, customers may choose one of the following, subject to stock availability:
- an appropriate refund under applicable law, including any delivery charge that must be reimbursed in the circumstances; or
- a replacement shipment.
Carrier tracking, proof of delivery and customer delivery instructions are assessed together with the facts and applicable law. A carrier scan alone does not automatically determine the customer’s statutory rights.
Communication
Pretty Yeppuda will maintain transparent communication with the customer during the investigation and will inform the customer of the outcome and, where applicable, the available resolution.
Customs, Taxes, and Duties
Taxes, import duties, customs clearance fees, and similar charges may apply depending on the destination country. These charges are the responsibility of the recipient and must be paid upon delivery or import clearance.
Customers are strongly advised to check their country’s customs, import, tax, and regulatory requirements before placing an order. Pretty Yeppuda is not responsible for delays, non-delivery, confiscation, or additional charges resulting from customs procedures, unpaid duties or taxes, or local import restrictions.
If a parcel is returned because the customer refuses to pay customs charges or fails to complete required import formalities, the return and refund rules set out above under Incorrect or Incomplete Address / Returned Shipments shall apply mutatis mutandis, including deduction of all shipping, return, customs, and administrative costs incurred.
Important Notes
- Please ensure that your shipping address, email address, and telephone number are correct when placing your order.
- Please monitor the tracking information after dispatch and respond promptly to any carrier requests or delivery notifications.
- Carrier records, delivery scans, timestamps, and proof of delivery may be used to assess delivery disputes.
By placing an order with Pretty Yeppuda, the customer acknowledges and accepts this Shipping and Delivery Policy.