General Terms and Conditions

1. General

These general terms and conditions apply to all transactions concluded with AsCo Europe BV – Pretty Yeppuda, having its registered office at Meierij 28, 2260 Westerlo, Belgium (VAT BE1003 440 353). By placing an order—via this website or other means—you agree to these terms.

• Belgian law applies, without depriving consumers of mandatory protections that apply in their country of habitual residence.
• For consumer disputes, jurisdiction is determined by applicable mandatory rules, including the consumer-jurisdiction rules of Regulation (EU) No 1215/2012. For business-to-business disputes, the competent courts of Antwerp, Belgium apply where legally permitted.
• Nothing herein affects your statutory rights.

References to “Pretty Yeppuda,” “we,” or “us” refer to the company; “customer,” “you,” or “your” refer to the purchaser. All URLs owned by Pretty Yeppuda form part of this website. We supply both professionals and private individuals.

2. Prices

• All prices are stated in euros unless expressly indicated otherwise.
• Prices may change without prior notice.

3. Discounts

• Calculated at checkout, non-cumulative, applicable only to in-stock items.
• Store-wide promotions may exclude certain brands; this is shown at checkout.

4. Orders

• Orders are placed online via secure server transactions. All card payments are subject to issuer authorisation.
• Accepted methods: Credit Card, PayPal, Maestro.
• An order is deemed accepted only upon our confirmation e-mail.
• Minors (< 18 years) require parental permission; orders without consent are voidable.
• Payment refusal by the card issuer releases us from delivery obligations.

5. Delivery

• Goods are dispatched as soon as possible under the chosen method; delivery fees may change without notice.
• Maximum delivery period: 30 days from order confirmation.
• If delivery cannot take place within 30 days you may cancel undelivered items.
• Please tell us promptly about damage, discrepancies or errors so we can investigate; this request does not limit statutory remedies or the legal guarantee.
• Risk transfers in accordance with applicable law on delivery to the consumer or a person designated by the consumer. Mandatory consumer rights and remedies are unaffected.

6. Returning & Exchanging Articles

• Consumers can exercise the 14-day distance-sale withdrawal right subject to legal exceptions; see our Return & Refund Policy. Handling beyond what is necessary to inspect goods may cause diminished value.
• For damage returns, note the damage on the return form; we will refund or replace and reimburse standard return postage.
• Withdrawal reimbursement follows the statutory timetable, and for goods may be withheld until receipt of the return or evidence it was sent back, whichever occurs first.

7. Warranty

• Mandatory legal guarantee rights for consumers apply under the law applicable to the sale; any additional commercial warranty is stated separately.
• Damage due to accident, negligence or misuse is excluded.
• Contact prettyyeppuda@gmail.com before returning defective items; return costs refunded at standard rates.

8. Products

Products are sold online only unless stated otherwise. We strive for accurate colour representation, but variations may occur due to technical limits.

9. Distance-Selling Regulations – Right of Withdrawal

• Consumers may withdraw by a clear statement within 14 days after receiving goods, without giving a reason, unless a statutory exception applies. The right is not automatically lost because the item is a gel, cosmetic, or sale item.
• Notify us via an unequivocal statement (post, e-mail, etc.); the model revocation form is available but not obligatory.
• For a valid full-order withdrawal, we refund the goods and original standard delivery charge in accordance with the statutory timetable; we may withhold payment until goods are received or evidence of return is supplied.

10. Force Majeure

We are not liable for non-performance caused by events beyond our reasonable control (e.g., riots, floods, strikes). Liability is limited to the value of items already delivered plus delivery costs.

11. Contents

Information on our website or in printed materials is provided as helpful advice and is not legally binding.

12. Prices & Printing Errors

We endeavour to avoid errors but accept no responsibility for omissions. Prices and specifications may change without notice.

13. Ownership of Goods

Items remain the property of Pretty Yeppuda until paid in full.

14. Questions or Complaints

E-mail prettyyeppuda@gmail.com; we reply within five working days. We will seek to resolve complaints directly and can provide information about applicable alternative dispute-resolution routes upon request.

15. Safety

We protect all transactions with SSL encryption; your data is fully encrypted during transfer.

16. Contact Details

Pretty Yeppuda
Meierij 28,
2260 Westerlo,
Belgium
prettyyeppuda@gmail.com

17. Registered Office

AsCo Europe BV – Pretty Yeppuda
Meierij 28,
2260 Westerlo, Belgium
VAT BE1003 440 353

18. Copyright

All website content and other publications are owned or licensed by Pretty Yeppuda. Reproduction is prohibited without prior written permission.

19. Abusive Behaviour & Right to Refuse Service

Pretty Yeppuda welcomes constructive feedback but operates a zero-tolerance policy towards harassment, defamation, threats or discriminatory language across all channels (e-mail, chat, reviews, social media).

19.1 Objective grounds for refusal

We may, at our sole discretion and without liability, refuse, cancel or limit orders, suspend accounts or block communication when:

• the customer engages in repeated abusive or harassing conduct toward our staff, brand or other customers;
• false or defamatory statements about Pretty Yeppuda or its products are published and not retracted upon request;
• charge-backs or refund claims are filed without first allowing us to resolve the issue;
• fraudulent activity or other material breach of these Terms is detected.

This right will never be exercised on the basis of any protected characteristic (race, gender, religion, etc.).

19.2 Procedure

We will notify the customer by e-mail of any measure taken and the factual reason. Amounts paid for goods not yet dispatched will be refunded within 14 days, unless losses caused by the customer are to be set off.

19.3 User-generated content moderation

We may remove or hide content that is unlawful, defamatory, infringes privacy, or contains hate speech or threats, in line with the EU Digital Services Act and our User Content Guidelines.

19.4 Escalation

Continued violations may lead to civil or criminal proceedings under Belgian law, enforceable EU-wide pursuant to Regulation (EU) 1215/2012 and the Lugano Convention.