Refund policy

Return & Refund Policy

Return Period

We follow a 14-day return policy in line with EU consumer law. You have 14 days from the date of delivery to request a return.

Eligibility for Returns

  • Items must be unused, unopened, in their original packaging, and in resaleable condition.
  • A receipt or order confirmation is required.
  • Returns must be requested in advance. Items sent back without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns on the following items:

  • Gel and other Cosmetic products will not be accepted for hygienic reasons .
  • Sale items and gift cards.

Faulty or defective products remain covered by your statutory rights and will be refunded or replaced where appropriate.

How to Start a Return

  1. Email info@ascoeurope.com to request a return.
  2. We will confirm acceptance and provide instructions and the return address.
  3. Items sent back without prior approval will not be accepted.

Refunds

  • Once we receive and inspect your return, we will notify you whether the refund is approved.
  • Approved refunds will be processed to your original payment method.
  • Your bank or card provider may take additional time to post the refund.
  • If more than 15 business days have passed since approval, contact info@ascoeurope.com.

Damages & Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us within 10 days of delivery so that we can evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. If you want a different product, return the original item (if eligible) and place a new order once the return is accepted.

Order Cancellation

  • Orders can only be cancelled before dispatch.
  • Once an order has shipped, cancellation is no longer possible. You must follow the return process.
  • Shipping costs (outgoing and return) are non-refundable once the order has left our facility.

Declined or Unclaimed Packages

If a package is returned due to an incorrect address, refusal, or failure to claim, the customer will be responsible for all shipping costs (both original and return). These costs will be deducted from the refund. A restocking fee may also apply.

Customer Responsibility

Please ensure that the shipping address provided is complete and accurate. We are not liable for delays, extra costs, or loss of goods due to incorrect or incomplete addresses.

Contact: info@ascoeurope.com