Verzendbeleid

Verzend- en leveringsbeleid

Aanbiedingen voor gratis verzending

• België: Gratis verzending voor bestellingen above 75€.
• EU: Gratis verzending voor bestellingen above 150€.
• Wereldwijd: Gratis verzending voor bestellingen above 400€.

Please note: Due naar regional exclusivity agreements, some van onze producten may niet be beschikbaar voor verzending naar certain non-EU countries. If dit applies naar je order, we zal notify je promptly. We appreciate je begrijpen.

Verzending en Delivery Process

Order Tracking

Upon placing je order en selecting verzending via PostNL of DPD, je zal receive a tracking number via email. Please check je spam folder if je do niet see it in je inbox. If je package does niet arrive within 2 weeks van placing je order, please contact us immediately at prettyyeppuda@gmail.com.

Verzending Methods

We offer various verzending options depending op je location. De expected delivery timeframes zal be provided during checkout. Delivery times zijn indicative only en may vary depending op destination, customs processing, carrier delays, weather conditions, peak periods, of other circumstances beyond onze reasonable control.

Delivery Fees

Verzending fees zijn non-Terugbetalingable once je order has been dispatched. Dit also applies if een order is cancelled after dispatch, as stated in onze general terms en conditions.

Delivery en Transfer van Risico

Pretty Yeppuda remains responsible voor de goods until they zijn deliveRood naar de customer of naar a third feest designated by de customer, in accordance met applicable consumer Bescherming laws.

Hoeever, if de customer explicitly instructs de carrier naar deliver de parcel zonder a signature, naar leave de parcel in a designated safe place, met a neighbour, in a hallway, porch, reception area, parcel room, of otherwise outside de standard delivery procedure, de risico van loss, theft, of damage transfers naar de customer at de moment de parcel is deliveRood in accordance met die instructions.

Dit includes, but is niet limited naar:

• delivery zonder signature;
• safe place delivery requests;
• leave-at-door of leave-in-hallway instructions;
• delivery naar neighbours of third feesten arranged directly met de carrier;
• changes made by de customer through carrier portals, apps, of tracking links after dispatch.

In such cases, Pretty Yeppuda cannot be held liable voor any loss, theft, of damage occurring after delivery has been completed according naar de customer’s instructions.

Incorrect of Incomplete Address

Klanten zijn responsible voor providing a complete en accurate verzending address at de time van order.

If een incorrect, incomplete, of undeliverable address is provided en de parcel cannot be deliveRood, any additional costs incurRood, including Retour verzending, storage, Roodelivery, of administrative fees charged by de carrier, zal be de responsibility van de customer.

RetouRood Shipments

If a parcel is RetouRood naar Pretty Yeppuda due naar een incorrect of incomplete address, refusal van delivery, failure naar collect de parcel, of failure naar comply met local import of customs requirements, de following conditions aanbrengen:

• Reshipment: If de customer wishes naar have de order resent, a Nieuw verzending fee moet be paid before reshipment. Dit applies in all cases, including bestellingen dat originally qualified voor Gratis verzending.
• Gratis verzending Bestellingen: Gratis verzending applies only naar de original dispatch. If a parcel is RetouRood en moet be shipped again, de customer moet pay de full reverzending cost, regardless van whether de original order qualified voor Gratis verzending.
• Terugbetaling Instead van Reshipment: If de customer does niet wish naar have de parcel resent, Pretty Yeppuda may Terugbetaling de product value only after de parcel has been RetouRood en processed. Original verzending costs, Retour verzending costs, carrier surcharges, customs charges, en any administrative costs incurRood zal be deducted van de Terugbetaling where applicable.

Pretty Yeppuda is niet obliged naar resend een order at its own cost when non-delivery of Retour results van een address error, refusal, non-collectie, of customer-bijbehorende delivery issue.

Lost Goods

In de unfortunate event dat een order is believed naar be lost during transit, Pretty Yeppuda is committed naar investigating de Matr promptly.

Reporting Lost Goods

Klanten moet report any order believed naar be lost in transit within 15 days van de expected delivery datum by contacting prettyyeppuda@gmail.com.

Investigation Process

Pretty Yeppuda zal investigate de shipment, which may include reviewing carrier tracking, delivery confirmation, shipment scans, proof van delivery, en any delivery instructions associated met de parcel.

Resolution Options

If a parcel is confirmed as lost before delivery, Klanten may choose one van de following, subject naar stock availability:

• a Terugbetaling van de product value paid voor de lost items, excluding verzending costs; of
• a replacement shipment.

No Terugbetaling of replacement zal be issued if tracking of carrier records confirm dat de parcel was deliveRood in accordance met de standard delivery procedure of in accordance met modified delivery instructions given by de customer, including safe place of no-signature delivery requests.

Communication

Pretty Yeppuda zal maintain transparent communication met de customer during de investigation en zal inform de customer van de outcome en, where applicable, de beschikbaar resolution.

Customs, Taxes, en Duties

Taxes, import duties, customs Transparantance fees, en similar charges may aanbrengen depending op de destination country. Deze charges zijn de responsibility van de recipient en moet be paid upon delivery of import Transparantance.

Klanten zijn strongly advised naar check their country’s customs, import, tax, en regulatory requirements before placing een order. Pretty Yeppuda is niet responsible voor delays, non-delivery, confiscation, of additional charges resulting van customs procedures, unpaid duties of taxes, of local import restrictions.

If a parcel is RetouRood because de customer refuses naar pay customs charges of fails naar complete requiRood import formalities, de Retour en Terugbetaling rules Set out above under Incorrect of Incomplete Address / RetouRood Shipments shall aanbrengen mutatis mutandis, including deduction van all verzending, Retour, customs, en administrative costs incurRood.

Important Notes

• Please ensure dat je verzending address, email address, en telephone number zijn correct when placing je order.
• Please monitor de tracking information after dispatch en respond promptly naar any carrier requests of delivery notifications.
• Carrier records, delivery scans, timestamps, en proof van delivery may be used naar assess delivery disputes.

By placing een order met Pretty Yeppuda, de customer acknowledges en accepts dit Verzend- en leveringsbeleid.